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Welcome to our Support page, your go-to destination for quick answers to common queries. Here, you'll find a collection of frequently asked questions to streamline your experience with our services. If you require personalized assistance or can't find the information you need, please feel free to reach out to us using the contact details provided below. Your satisfaction is our priority.


  • general FAQ's
    1. Q: What is Digit, and what services do you offer?

    Digit is a leading digital solutions provider specializing in web development, software solutions, and digital marketing services. We offer tailored solutions to help businesses establish a strong online presence, streamline operations, and drive growth through innovative technology and creative strategies.

    2. Q: What industries or businesses have benefited from Digit's services?

    Digit has served a diverse range of industries, including healthcare, finance, e-commerce, education, non-profits, and more. Our services are adaptable and customized to meet the unique needs of clients across various sectors.

    3. Q: Is Digit a certified and reputable digital solutions provider?

    ​Yes, Digit is a certified and reputable company. Our team of experts stays up-to-date with the latest industry trends and best practices to deliver high-quality solutions that meet the highest standards.

    4. Q: What sets Digit apart from other digital agencies?​

    What sets Digit apart is our client-centric approach, deep understanding of digital trends, and commitment to delivering high-quality, tailored solutions. We prioritize understanding each client's unique needs and goals to ensure our solutions align with their business objectives.

    5. Q: How can I get in touch with Digit to discuss my specific needs?

    You can contact Digit through our website's Contact Us form, which you can find on the More tab of our menu,  or via Instagram, Our team is always happy to answer any questions you may have, or provide further assistance.  

    6. Q: Can I request a quote for your services, and how is pricing determined?

    Yes, you can request a quote by contacting Digit. Pricing is determined based on your specific project requirements and objectives. We provide customized quotes to ensure transparency in pricing.

    7. Q: What is the typical process for starting a project with Digit?

    The typical process begins with a consultation to understand your goals. Afterward, Digit's team outlines a project plan and timeline for your approval, ensuring transparency and alignment throughout the project.

  • web development
    1. Q: What types of websites can Digit develop?

    Digit can develop a wide range of websites, including corporate websites, e-commerce platforms, blogs, portfolio sites, educational websites, and more. We offer tailored solutions through different services such as the "Website in a Week," our SEO packages, and Custom Web Dev to meet various business needs.

    2.  Q: How long does it typically take to complete a Custom Web-Dev project with Digit?

    The timeline for a custom web development project varies based on its complexity and features. Digit provides estimated project timelines during the consultation and proposal phase, ensuring transparency and alignment with your goals and timeline.

    3. Q: Can Digit integrate e-commerce features into my website?

    Yes, Digit can seamlessly integrate e-commerce functionalities into your website, whether you need to list hundreds or thousands of products. We achieve this through custom development, utilizing Content Management Systems (CMS), or robust Product Management Systems, ensuring your e-commerce platform is efficient and tailored to your specific requirements.

    4. Q: Will I have access to a client dashboard or portal to monitor project progress, updates, and deadlines?

    Yes, you'll have access to a client dashboard or portal where you can easily track project progress, receive real-time updates, and view task deadlines, ensuring you're always informed and engaged in the development process.

    5. Q: Do I need technical expertise to hire Digit for web development?

    ​No, technical expertise is not required. Digit's team guides you through the entire process, ensuring that your web development project, to make sure it aligns with your goals and is user-friendly.​

    6. Q: How does Digit ensure that my website aligns with my business goals and target audience?

    We begin with an in-depth consultation and audit to understand and assess our client's objectives, current strategies, and target audience. We then create and submit a detailed project proposal to our clients for their approval on the design, strategy, and functionality to ensure their satisfaction and make sure the website effectively represents their brand and meets their goals.

    7. Q: Can Digit optimize my existing website for better performance and functionality?

    Absolutely. Digit offers website redesign services, which include performance enhancements, responsive design improvements, Search Engine Optimization, and functionality updates, to revamp and modernize pre-existing websites.

    8. Q: Is it possible to request additional features or updates to my website after it's completed?

    A: Yes, you can request additional features, updates, or enhancements for your website even after the initial project is completed. Digit is here to support your evolving needs and business growth.

  • software solutions
    1. Q: How does Digit's software benefit businesses?
    Digit's software simplifies operations by centralizing key services like email and SMS marketing, CRM management, social media management, and more, within an intuitive dashboard. This allows business owners to streamline their processes and boost efficiency through workflows and automations.
    2. Q: How is pricing structured for Digit's Software Solutions?
    Digit offers a flexible monthly pricing model that allows clients to pay only for the specific services they need and use. This cost-effective approach ensures that businesses can customize their platform according to their specific wants and needs, making it an ideal solution for tailored digital success.
    3. Q: Is Digit's software suitable for businesses in various industries?
    Yes, Digit's Software Solutions are versatile and can be tailored to meet the unique needs of businesses across different sectors, providing a flexible platform for digital success.
    4. Q: How does Digit's Software Solutions handle social media management and integration?
    Digit's software provides seamless social media management by allowing users to create and upload posts to all of their social media accounts directly from the dashboard. Additionally, it offers an integrated inbox, enabling users to view and respond to messages from all of their social media accounts and emails in one convenient inbox, streamlining communication and engagement.
    5. Q: What kind of support does Digit offer for its Software Solutions?
    Digit provides comprehensive support and training to help clients make the most of our Software Solutions. Our team is available to assist with onboarding, troubleshooting, and ensuring that you harness the full potential of the platform.
  • support and maintenance
    1. Q: What is included in your support and maintenance services?

    Our support and maintenance services encompass routine website updates, security patches, bug fixes, and technical assistance. We ensure your website runs smoothly, stays as secure as possible, and remains up-to-date with the latest technologies.

    2. Q: How often do you perform website updates and maintenance?

    We offer regular maintenance schedules tailored to your needs. Typically, this involves monthly updates, but we can adjust the frequency based on your website's complexity and requirements.

    3. Q: What security measures do you implement during maintenance?

    Our website maintenance services include routine security audits, SSL certificates, and real-time monitoring to safeguard your website against potential threats and vulnerabilities. We regularly apply security patches and updates to enhance your website's security, ensuring a safe and protected online presence.

    4. Q: How do I request support or report an issue with my website?

    You can easily request support or report issues by contacting our dedicated support team through the provided contact details on this page. We'll promptly address your concerns and initiate the resolution process.

    5. Q: Do you provide emergency support for critical issues outside of regular business hours?

    Yes, we offer emergency support for critical website issues 24/7. Your website's security and performance are our top priorities, and we're here to assist you whenever you need it.

    6. Can I monitor the progress of ongoing maintenance tasks?

    Yes, we provide access to a client portal where you can track the progress of maintenance tasks, view updates, and receive notifications regarding your website's status.

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Call Us: (7am-5pm, MST/GMT-7)

(307) 300-5307

1603 Capitol Ave, Suite 413-C1019

Cheyenne, WY, 82001

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